Easy Return/Replacement, and Refund Policy

Any brand-new watch band (unused, in the same condition that you received it in, and have its original packaging) can be returned within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To complete your return, we may ask you to share product pictures/videos, it helps our team to determine the issue.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you receive any defective/different items from our side. We will replace/accept returns free of cost. 

If you have mistakenly placed a different color/size/item from your side & not interested after its delivery and want to return/replace it. Then, in this case, a 15% restocking fee + return/replacement shipping fee would be applicable. International customers need to return the items by themselves. Our logistics only support domestic returns.

(If the customer is sending a return package, in this case, please share the tracking id with our team. Without the tracking id, the team would not be able to help you with the refund)

If the replacement product is available in stock, we will send it to you. Refunds will be only processed in case of the unavailability of the product.

If the order was delivered under the offer buy x get x, or buy x get x% off then in this case all the items need to be returned.

OUR GUARANTEE

 

If your order does not arrive within 30 days of the initial order date, a replacement order will be processed immediately at no additional cost. Refunds cannot be distributed while the order is in transit.

Basically, if it's our fault, we will repair or replace your band for free.  However, this does not cover any abuse you might put your cuff through on your own.  Our product guarantee does not cover chemical damage, normal wear and tear, scratches, or theft.   

Proof of purchase is required for all warranty claims, so please keep your order #.

You may choose to receive a store credit or get a refund to the original form of payment.

  

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or returned.

 

Cancellations

We only accept same day cancellations. In an event where an order was placed by accident, please contact us at contact@trendystraps.com within 4 hours from the time of order.

 

How To Return Your Product

If you are not the original purchaser (e.g. you received the item as a gift), please contact Customer Service. We will guide you through our Gift Exchange process.

If you are the original purchaser, start your return process by submitting a request for product return (bottom of this page).

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item along with the approval or rejection of your return.

The seller is responsible for shipping the return order with available tracking updates. 

If your return is approved and:

• If you asked for store credit, you will receive an email with an electronic gift card number to the value of your return.
• If you asked for a refund of your original form of payment, it may take 5-10 business days for the transaction to appear on your bank or credit card statement. Because of the way Apple Pay works, refunds will appear as balance in your Apple Pay account (not the credit card you used).

It is your responsibility to return the product in an acceptable condition. If your returned item is damaged (whether by you or during transit), you may not receive the full product value.

NOTE: Do not return defective items. If you received a defective item, please contact Customer Service.

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@trendystraps.com

Submit Your Return Request

 

Start your return process now...

To be eligible for a refund or return, email us at contact@trendystraps.com in order to access the situation.