Shipping & FAQS
All orders require a 2-3 business days processing time (we will contact you if there is any delay during the processing time). (we will contact you if there is any delay during the processing time).
How long does shipping take?
| LOCATION | STANDARD SHIPPING ESTIMATED TIME |
|---|---|
| The United States of America | 4-10 Business days |
| Europe, UK, and Canada. | 5-15 Business days |
| Australia, New Zealand, and Oceania. | 7-15 Business days |
| Mexico, Central America, and South America. | 7-15 Business days |
| United Arab Emirates, Africa, and Asia. |
7-21 Business days |
*Shipping estimated time is around 25 business days for all domestic and worldwide destinations.
For further inquiries, you can simply click on 'CONTACT US' or email us at contact@trendystraps.com to check on the status of your item.
For your reference and assurance, our global suppliers provide us with tracking numbers along with your orders and we would also be glad to assist and check on the status of the package.
Track your order: https://trendystraps5k.aftership.com/
Where do you ship the packages from USA?
We have multiple warehouses in the USA, your package may ship from different warehouses i.e. California, Georgia, and New York. where we may share two different tracking details with you. It all depends on product availability.
Do you ship worldwide?
Due to current uncertainty we are delivering to the below mentioned countries.
United States, Australia, Canada, Japan, Colombia, Bahrain, Israel, Saudi Arabia, United Arab Emirates, France, Germany, Italy, Netherlands, Spain, Argentina, Hong Kong SAR, Malaysia, Russia, Singapore, South Korea, Thailand, Vietnam, Austria, Belgium, Croatia, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Sweden, Switzerland, Ukraine, Brazil, New Zealand, and Mexico.
How do you ship packages?
Packages from our warehouse will be shipped by USPS, Royal Mail, Correos Express, Poste Italiane, DHL Ecommerce US, ePacket, YunExpress, Yodel International, and Japan Post depending on the weight, size and availability of the product. If the product is out of stock in the nearest warehouse we might ship your item from our overseas warehouse and for that we contact you first. Packages shipped from our US warehouse are shipped through USPS. If you're paying shipping cost while returning the items in this case the maximum refundable amount would be 4.99 USD.
My order tracking shows the package has been delivered, but I didn't receive the same?
In this case, we request you to kindly check the nearby area of your mailbox/neighbor/security/local post office by showing your tracking number. The customer can contact us within 15 days of the order showing delivered but not received, after 15 days it's nearly impossible to investigate this issue and we are not responsible for the same.
Do you accept orders placed overseas?
We sure do! We proudly ship to above mentioned countries for FREE! over USD 30.
- IMPORTANT NOTE: In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepawali and other major holidays).
- IMPORTANT NOTE: Orders CANNOT be canceled after a confirmation email has been sent to the customer.
- IMPORTANT NOTE: Please add your Contact Number if you place orders from outside the United States. Because we don't have control over customs and with your local post office. They might need your contact number to deliver your package or any customs related queries.
- IMPORTANT NOTE: If you plan to give one of our items as a holiday gift, or birthday present, we do not recommend buying the items for specific dates or occasions. There is a risk of the item not arriving there on time because of holidays, or a shortage of stocks due to high demand. We are not held responsible for items that do not arrive before specified dates.
- IMPORTANT NOTE: Any change of address once the item has been shipped out, will not be entertained. So, please carefully enter your address and please make sure it is in ENGLISH.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
It's been over 6+ weeks and I have not received my order, what can I do?
We have stated a few examples why receiving your order might take longer than expected. If you still haven't received your order within the timeframe given above, please contact us. We'll take care of it for you so rest assured your item is on the way! ☺
I have received only part of my shipment, where are the other items?
We ship from different parts of the world so some items might arrive earlier than others. If you'd like to know the status of your other items, kindly refer to your "order status" feature on our website by adding your tracking number or please email us with your name and order number.
Why have I not received any order confirmation?
Most cases this is because our customers have accidentally entered their email wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
I entered my address wrong! Can you please change it?
Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise, we do not accept responsibility for wrong addresses. Please enter your address carefully and enter the address in ENGLISH.
- IMPORTANT: We are not responsible if a package is undeliverables because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
